Frequently Asked Questions
We make personalised gifts, engraved items, 3D printed products, crystal gifts, wooden items, slate products and more.
Yes. Many of our products can be personalised with names, dates, messages, photos or designs.
Yes, on selected products. Please send the clearest image possible.
For some personalised orders, we may send you a design to approve before we make it.
Contact us as soon as possible. Once production has started, changes may not be possible.
Once your personalised order has been agreed and production has started, it cannot normally be cancelled or refunded.
Your legal rights still apply if the item is faulty or incorrect.
Your legal rights still apply if the item is faulty or incorrect.
Times vary depending on the item and how much personalisation is needed.
If you need your order by a certain date, please contact us before ordering.
If you need your order by a certain date, please contact us before ordering.
Yes. We deliver across the UK.
We use trusted delivery companies such as Evri.
Tracking will be provided where available.
Tracking will be provided where available.
Contact us as soon as possible and send photos of the item and packaging.
Please check all names, dates and wording carefully before ordering.
We will make your item using the details you provide.
We will make your item using the details you provide.
There may be small differences because many of our products are handmade or personalised.
Wood, slate, engraving and colours can vary slightly.
Wood, slate, engraving and colours can vary slightly.
No. Small layer lines or colour differences can happen with 3D printed products.
Yes. Contact us with your idea and we will see what we can do.
Yes. We can make larger orders for businesses, events, weddings and other occasions.
Sometimes. This depends on the product and quantity.
Contact us for a quote.
Contact us for a quote.
Yes. We can engrave or print logos on suitable products.
We make gifts for birthdays, weddings, anniversaries, Christmas, memorials, new babies and many other occasions.
We mainly sell online and at local events, markets and craft fairs.
Collection may also be available by arrangement.
Collection may also be available by arrangement.